![]() Please also explain what has happened and what you think is wrong. In order for us to deal with your complaint in the best possible way, please provide us with your order number and photos of the product’s overall condition, the damage or the manufacturing defect. If you have a complaint regarding a product purchased online at, then please contact our support team. The store will look at and consider your complaint and will contact us if anything is unclear.ĭid you purchase the product from our online store? Under the Consumer Sales Act, a complaint must be taken up with the store where you purchased the product. ![]() If you have a complaint regarding a product purchased from one of our retailers, please take the matter up directly with the store concerned. After that, you will receive your refund within 7 banking days.įirst of all, we’d like to apologise! We are constantly working to ensure that our products are of a high quality, but unfortunately issues do sometimes arise.ĭid you purchase the product from one of our retailers? Klarna will send you an e-mail with a refund form to complete. When will I get my money back if I’ve already paid my invoice?Īs soon as your return has been registered, Klarna will commence the refund process. You can return a product up to 14 days after receiving your order. How many days do I have to return a product that was purchased online? If you have any other questions regarding your return, please contact our customer service team. We always process returns as soon as we can, but it can take up to 14 working days from the day we receive your return. How long will it take until you process my return? If you're missing a return label please contact our customer service team so we can send you a printable PDF copy. You will receive an e-mail from Klarna once we have processed your return. Your invoice will then be on hold and this will minimize the risk of your invoice falling due for payment. If you’ve paid by invoice, register your return at Klarna. What do I do with my invoice after I’ve returned a product? For faster processing, please register your return digitally here. If you think your return has not reached us, you can contact our customer service team, who can track packages and check current status. Once your return package arrives at our warehouse, we will process it within 7-14 working days and notify you by e-mail once the return has been registered. You find your waybill number at the pre-paid return label. Please follow the instructions hereand keep your DHL waybill number near at hand, you will need this to schedule your pickup. How do I schedule a pick-up by DHL Express when returning an item? This document shall be placed in the plastic envelope and placed on the outside of the package. In your email, please clearly state the items you will return and the items you will keep. Please contact us via to retrieve a commercial invoice which is required when exporting packages back to us. Should you require to return an item, you will need a commercial invoice for the package to be handled by DHL. ![]() You will receive a notification from us once we have processed your return.ĭo I need Customs documents when I make return from USA? You’re now done! We will process your return as soon as we receive your return package. Drop package at a FedEx drop off point or schedule a FedEx pickup.Īll other countries: DHL: DHL’s Express collection points, or arrange a pickup at DHL’s webpage UPS: UPS drop-off points. FedEx: FedEx drop off point or schedule a FedEx pickup.Ĥ. UK and US: FedEx, paperless trade returns so no need for commercial/proforma invoice. Remember to keep your receipt/package number until we have processed your return. Drop your package off at the return point. Please contact our customer service if the return label is missing in your package.ģ. Place the goods you want to return into the shipping package and affix the accompanying return label. All products should be returned in the same condition, with accompanying delivery notes and packaging, as when you received your delivery. You always have a 14-day right of return from the date you receive your goods. To return a product, you should register it digitally using the instructions contained in your order confirmation, or click HERE and enter your order number and the e-mail address that you used when placing your order. The initial freight cost will not be reimbursed. We offer free returns for all online purchases if you use our return label.
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